My measurement is missing from Garmin
Check the source measurement, connections, preview and history before retrying.
View the stepsBodyRelay help
What problem do you want to solve?
Choose your situation for concrete checks and to see when BodyRelay acts automatically.
Withings or Garmin is disconnected
Distinguish required reconnection from temporary provider downtime.
View the stepsA synchronization is blocked
Understand pending, retry, partial, action required, result to confirm and failed states.
View the stepsTransfer past measurements
Choose a date, analyse available measurements and confirm only those to send.
View the stepsManage the automatic subscription
Review the renewal date, pause, cancellation and payment recovery consequences.
View the stepsExport or delete my data
Find the protected self-service actions under Account.
View the stepsUnderstand synchronization states
The state tells you what BodyRelay is doing and whether you need to act.
To send
The measurement is ready and waiting to be sent to Garmin.
In progress
BodyRelay is processing the measurement or has scheduled an automatic retry. Do not restart the synchronization.
Sent
Garmin confirmed delivery of the measurement.
Needs review
Read the explanation shown: you may need to reconnect, wait, or resume the transfer.
Resolve a connection problem
Reauthentication and provider downtime require different actions.
Reconnection requested
Reconnect only the account flagged under Connections.
Garmin asks for permission
Open Garmin Connect, accept Data and Privacy, then resume the transfer.
Provider unavailable
Wait for recovery shown on the service-status page; your measurements remain intact.
BodyRelay support
Still having a problem?
If the answers above do not resolve your problem, email us with a description of the blocker and the expected result. Never send a password, MFA code or provider token.
Start for free
No payment method is requested before the first successful Garmin delivery.