Why is my Withings weight not showing in Garmin Connect?

1. Check the source measurement in Withings

Open the Withings app and verify the date, time, user profile and value. If the weigh-in is not visible in Withings, BodyRelay cannot read it. Assignment to another household profile is a common reason for a missing measurement.

2. Check the Withings connection

The connection must be active in BodyRelay. An authorisation can expire or be revoked from the provider account. Reconnect Withings if prompted, then start a preview with a date earlier than the weigh-in you need.

3. Read the preview

The preview shows whether the weigh-in was found and which values are compatible. There are three distinct cases:

• Absent: Withings did not return it for that profile or period.
• Ignored: the value is incompatible or has already been sent.
• Ready: it can be confirmed for transfer.

4. Check the Garmin connection

Garmin can require fresh authentication or multi-factor validation. Reconnect from BodyRelay settings if the connection is no longer active. Never send a Garmin password to support.

5. Read history before trying again

A successful transfer can take a short time to appear in every Garmin view. Check BodyRelay history and Garmin’s weight area before adding a manual entry. If the weigh-in already has a sent fingerprint, BodyRelay deliberately blocks it to prevent a duplicate.

6. Understand temporary failures

A Withings or Garmin outage, request limits or a change to Garmin’s interface can delay transfers. Temporary errors are retried with progressive delays. A persistent error should remain visible in history rather than being hidden.

When should you contact support?

Contact support if the weigh-in exists in Withings, appears ready in the preview, but remains failed after retries. Include the approximate time, displayed state and measurement type. Do not send passwords, tokens or screenshots containing data you do not want to share.